Career
PROJECT MANAGER
Position Level
Manager
Requirements
Scope CSS :
Improve customer service experience, create engaged customers and facilitate organic growth
Take ownership of customers issues and follow problems through to resolution, resolve issues that come up (e.g. delivery)
Set a clear mission and deploy strategies focused towards that mission, collaborate with other departments to create coordinated plans for business growth
Keep accurate records and document customer service actions and discussions
Analyze statistics and compile accurate reports
Recruit, mentor and develop customer service agents and nurture an environment where they can excel through encouragement and empowerment
Keep ahead of industry’s developments and apply best practices to areas of improvement
Control resources and utilize assets to achieve qualitative and quantitative targets
Maintain an orderly workflow according to priorities
Evaluate and report on KPIs
Train and guide employees
Responsibilities
Role: Manager
Responsibility
路 The Supply Chain Manager coordinates, organizes, and oversees all activities involved in the identification, acquisition, production, and distribution of the company's goods.
路 Project Manager are responsible for planning, controlling and monitoring the costs of a project or business.
Scope Project :
Project Planning
Work with project team to develop the project plan, quotation, business case and identify resources vendor (sourcing)
Monitor status and progress against plans, monitor and report on anticipated and/or actual schedule variances along with mitigation plans to get projects back on track.
Work with resource managers to ensure the correct resources are identified and available at the required time plan
Project Controls
Review and manage all project issues, changes and risks through formally defined processes
Work with the Project team to adhere to project controls and processes
Facilitate the definition of the project scope and the subsequent control.
Review, and be responsible for, the overall work effort and deliverables of the project team.
Manages vendor relationship during project lifecycle including point of contact for vendor and managing terms of Statements of Work (SOW)
Manage the project budget to ensure accurate tracking and forecast
Ensure that each project is populating reports, documents, plans to the same level using common standards
Communication
Provide transparency of progress and status of all projects to all related departments. This will allow for early warnings of issues allowing intervention to keep projects on track.
Ensure team understand business direction and value of the project
Identify and manage cross project dependencies
Leadership
Drive the project team to deliver the project and associated benefits
Facilitate meetings effectively to ensure they meet objectives, drive collaboration and result in action.
Hold the project team accountable for their project related tasks.
Manage the communication and change required to ensure the project success
Establish roles and responsibilities for the project
Qualification
Bachelor's Degree/Post Graduate Diploma/Professional Degree
Job Details
Job Specialization
Manufacturing/Production Operations
Job Location
Johor
Employment Type
Full-Time
Age Range of Candidate
-
Years of Experience
0
Monthly Salary
-